Privacy Policy

1. Introduction

AIEAAS ("we," "us," or "our") operates the website aieaas.com and provides AI employee services, custom websites, SEO, chatbots, and reputation management for local businesses. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, and phone number
• Business name, address, and industry
• Billing and payment information
• Communications you send to us (emails, support requests, form submissions)

Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

Information from AI Employee Interactions

• Call recordings and transcripts processed by our AI employees
• Chat logs and messages handled by AI chatbots
• Caller or visitor information provided during AI-handled interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services, including AI employee call answering, websites, SEO, and reputation management
• Process payments and manage your account
• Communicate with you about your account, service updates, and support requests
• Improve our platform, develop new features, and enhance user experience
• Analyze usage patterns and website performance
• Comply with legal obligations and enforce our terms of service
• Send marketing communications (only with your consent; you may opt out at any time)

4. AI Disclosure

Our core service involves AI employees that answer phone calls, respond to chats, and interact with your customers on your behalf. These AI systems process voice data, text messages, and other communication content to provide 24/7 call answering and customer engagement.

AI-processed data is used solely to deliver the services you have subscribed to. We do not use your customers' personal conversations to train general AI models. Call recordings and transcripts are stored securely and are accessible to you through your account dashboard.

5. Third-Party Services

We use trusted third-party services to operate our platform. These providers have their own privacy policies and handle data in accordance with their terms:

• Twilio — Powers our AI phone call and SMS services. Twilio processes call audio, phone numbers, and message content on our behalf.
• Stripe — Handles payment processing. We do not store your full credit card number; Stripe manages all payment data securely.
• Analytics Tools — We use website analytics services (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized usage data.

We do not sell your personal information to third parties.

SMS / Mobile Information

We do not sell, rent, or share mobile information — including phone numbers collected for SMS and the consent to be texted — with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is used solely to deliver the messages you have requested. For full messaging program terms, frequency, and opt-out instructions, see our SMS Terms.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.

We use the following types of cookies:

• Essential Cookies — Required for the website to function properly (e.g., session management).
• Analytics Cookies — Help us understand site traffic and usage patterns.
• Functional Cookies — Remember your preferences and settings.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account cancellation, we will retain your data for up to 90 days to allow for account reactivation, after which it will be securely deleted unless we are required by law to retain it longer.

Call recordings and AI interaction logs are retained for 12 months from the date of the interaction, unless you request earlier deletion.

8. Your Rights and Choices

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct inaccurate or incomplete information.
• Deletion — Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out — Unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.
• Data Portability — Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at info@aieaas.com. We will respond to your request within 30 days.

9. CCPA and State Privacy Rights

If you are a resident of California or another state with consumer privacy legislation, you may have additional rights, including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information. We do not sell personal information.
• The right to non-discrimination for exercising your privacy rights.

To submit a verifiable consumer request, contact us at info@aieaas.com. We will verify your identity before processing your request.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, and access controls limiting who can view your data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AIEAAS
Eddie Burroughs
North Carolina, USA
Email: info@aieaas.com
Website: aieaas.com